At Coolshades Direct, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.
You have [number of days] days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
If you need to exchange an item for a different color, size, or style, please contact us. You will be responsible for any price differences and additional shipping costs for the exchanged item.
Some items are non-returnable and non-refundable:
- Personalized items
- Gift cards
- Downloadable software products
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will gladly assist you in resolving the issue by providing a replacement or issuing a refund.
If you have any questions about our Returns and Refunds Policy, please contact our Customer Service team